Commercial vehicle breakdown and call handling
Keeping Britain's Commercial Fleets Moving. 24/7.
Nationwide commercial vehicle breakdown support, professional call handling and intelligent operational technology — from one trusted partner.
- 24/7/365UK call centre, every hour of every day of the year
- NationwideCommercial vehicle breakdown support across the UK
- FGas registeredEngineers for transport refrigeration
- 60-90 minutesRoadside tyre fitters back on the road, HGV, LCV and van
What we do
Two core services. One operational technology advantage.
Breakdown support and call handling are what we are known for. The technology behind them is what keeps both visible and under control.
Nationwide Breakdown Support
One call gets the right engineer to the vehicle: HGV, trailer, van, tail lift and refrigeration, 24 hours a day.
Breakdown support
Professional Call Handling
We answer in your company name and dispatch work to your own network or engineers, in hours, out of hours or as overflow.
Call handling
Technology
Operational Technology
The same technology we run our own breakdown and call handling operation on, now built for other operations: from a dashboard over the system you already have to a full custom build.
- Fleet Management TechnologyVisibility across jobs and vehicles
- Bespoke SoftwareBuilt around how you actually work
- AI Telephone AnsweringCalls answered and routed by AI
- Dashboards & ReportingLive operational reporting
- Business AutomationRemove repeat manual work
- Legacy System OverhaulModernise old systems without the big-bang risk
Breakdown support
Whatever stopped the vehicle, one number starts the fix.
Nationwide transport breakdown support covering all breakdowns on commercial vehicles, including airbags, brake chambers, tail lifts, tyres and transport refrigeration.
Nationwide Breakdown Assistance
Roadside repair and onward support for commercial vehicles anywhere in the UK.
Truck and Trailer
Getting a loaded trailer back on the move quickly.
Mobile Tyres
Our 24/7 roadside tyre fitters are back on the road in 60-90 minutes: HGV, LCV and van.
Tail Lift and Shutter Doors
Expert support for a stuck tail lift or shutter door.
Transport Refrigeration
FGas registered engineers can attend roadside when a fridge unit will not start.
Vehicle Recovery
Nationwide HGV, trailer and LCV recovery, 24/7.
Call handling
A UK call centre that sounds like your own team.
We operate a 24 hour, 7 days a week, 365 days a year UK call centre, answering calls in your company name and dispatching work to your own network or engineers. We specialise in the commercial vehicle breakdown sector, primarily for fleet-hire companies, manufacturers and service agents.
- Live status for every job
- One view for you and your customer
The technology advantage
Our own platform keeps every job visible.
The operational technology we use to run breakdown and call handling work is the same technology we build for others: live job visibility, clear reporting and fewer chasing calls.
- Live job visibilitySee what has been booked, who is attending and what is outstanding.
- Dashboards and reportingClear management information without waiting for a monthly pack.
- Joined-up workflowCalls, dispatch and updates in one connected process.
Bespoke software and AI, shaped to your operation.
AI telephone answering, bespoke software, portals and legacy integration for businesses that need a system to fit how they work, not the other way round.
From first call to closed job.
You call
A UK team answers, takes the details and confirms what is needed.
We dispatch
The right engineer or recovery is booked, from our network or yours.
We keep you informed
Updates move with the job, so nobody has to chase.
We close it out
The job is completed and recorded, ready for reporting.
Built for fleets that cannot afford to stand still.
- Always answeredA UK call centre running 24 hours a day, 365 days a year.
- One partnerBreakdown, call handling and technology from one accountable team.
- Specialist focusBuilt around the commercial vehicle breakdown sector.
- Your brand on the callCalls are answered in your company name.
What customers say
“I was impressed with TNS 365 and their ability to evolve their offering to meet my exact needs, all whilst providing a cost-effective solution against their competitors”
“TNS 365 have call handled for us for over 10 years, I'm constantly impressed with their handling of jobs on our behalf throughout the night”
Latest from TNS 365
All news
TNS 365 turns fleet breakdowns into trees with the launch of Fleet Grove
TNS 365 has launched Fleet Grove with Treeapp: a tree planted for every 10 breakdowns our customers log on the Breakdown Assist portal, at no cost to them.
Not A Lone Worker — Lone Worker Safety, Automated
TNS 365 launches Not A Lone Worker — automated welfare check-ins by SMS, app and AI voice call, with an escalation ladder that makes sure nobody clocks off unaccounted for.
Introducing RingSorted — the AI Receptionist That Never Misses a Call
TNS 365 launches RingSorted — a 24/7 AI receptionist that answers your business calls in a natural British voice, takes a proper message and sends it straight to your inbox.
Run a garage, tyre business or recovery operation?
Independent commercial vehicle and tyre firms join the TNS 365 network to receive nationwide breakdown work.
Vehicle stopped, or ready to talk?
For a live breakdown, call now. For everything else, tell us what you need and the right person will come back to you.